Data Protection & Privacy
vvjili Privacy Policy
Your personal data matters to us. This Privacy Policy explains exactly what information vvjili collects when you use our platform, how we use and protect it, and what rights you have as a member based in the Philippines. Please read this page carefully before creating an account.
What We Gather
Information We Collect
Account & Identity Data
When you register with vvjili, we collect the personal information you provide during the sign-up process, including your full name, date of birth, email address, mobile number, and a valid government-issued identification document. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and comply with our Know Your Customer (KYC) obligations under Philippine law. We may also ask for proof of address and proof of payment method at any point during your membership, particularly before processing a withdrawal request. All identity documents submitted to us are stored securely and accessed only by authorised personnel for verification purposes. We do not use your identity documents for any purpose other than account verification and regulatory compliance.
Usage & Activity Data
We automatically collect certain technical and behavioural data when you access and use the vvjili platform, whether on a mobile device or desktop browser. This includes your IP address, device type, operating system, browser version, session duration, pages visited, games played, bet amounts, and transaction history. This data helps us understand how members interact with the platform so we can improve performance, personalise your experience, and detect any unusual or potentially fraudulent activity. Usage data is also used to generate aggregated, anonymised analytics reports that inform our product development decisions. We do not sell or share individual usage data with third-party advertisers.
Payment & Transaction Data
When you make a deposit or request a withdrawal through GCash or Maya, we collect the transaction reference number, the amount, the timestamp, and the e-wallet account name associated with the transaction. We do not store your full e-wallet PIN, password, or any sensitive authentication credentials — these remain entirely within your e-wallet provider's systems. Payment data is retained for the period required by Philippine financial regulations and is used solely for processing transactions, resolving disputes, and meeting our anti-money laundering (AML) reporting obligations. All payment data is transmitted over encrypted connections to prevent interception. If a transaction is flagged for review, the relevant data may be shared with our payment processor or regulatory authorities as required by law.
Communications Data
If you contact our support team via email or any in-platform messaging feature, we retain a record of that correspondence, including the content of your messages and any attachments you send. This allows us to track the progress of your enquiry, maintain consistency in our responses, and improve the quality of our customer service over time. Communications data is stored securely and is accessible only to support staff who are directly handling your case. We may also send you transactional emails related to your account activity, such as deposit confirmations, withdrawal notifications, and security alerts. You may opt out of non-essential marketing communications at any time by contacting our support team, though transactional messages cannot be disabled as they are necessary for the safe operation of your account.
How Your Data Is Used
How We Use Your Information
Account Management
We use your personal data to create and maintain your vvjili account, verify your identity, process your transactions, and provide you with access to all platform features. Without this data, we would be unable to operate your account or fulfil our obligations to you as a member. Your account data is also used to enforce our one-account-per-person policy and to detect duplicate registrations that may indicate an attempt to abuse our bonus system.
Fraud Prevention & Security
Your usage and transaction data is continuously monitored by our automated fraud detection systems to identify patterns that may indicate account compromise, bonus abuse, money laundering, or other prohibited activities. When suspicious activity is detected, our security team reviews the flagged account and may temporarily restrict access pending investigation. We take the security of our members' accounts and funds very seriously, and these monitoring activities are carried out in the interest of all users on the platform.
Platform Improvement
Aggregated and anonymised usage data helps us understand which games, features, and sections of the platform are most popular among our members in the Philippines. This insight guides our decisions about which new games to add, how to optimise the mobile experience, and where to focus our development resources. We are committed to continuously improving the vvjili platform based on real member behaviour rather than assumptions.
Legal & Regulatory Compliance
We are required by Philippine law to retain certain categories of member data for specified periods to comply with our licensing conditions, anti-money laundering obligations, and data privacy requirements under the Data Privacy Act of 2012 (Republic Act No. 10173). Your data may be disclosed to regulatory authorities, law enforcement agencies, or our licensed payment processors where we are legally obligated to do so. We will always inform you of any such disclosure where we are permitted by law to do so.
Your Rights Under Philippine Law
Your Data Privacy Rights
Under the Philippines Data Privacy Act of 2012, you have the following rights with respect to your personal data held by vvjili. To exercise any of these rights, please contact our support team with your account details and a clear description of your request. We will respond within a reasonable timeframe in accordance with our legal obligations.
Right to Access
You have the right to request a copy of the personal data we hold about you, including information about how it is being used and with whom it has been shared.
Right to Rectification
If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
Right to Data Portability
Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service.
Right to Lodge a Complaint
If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Cookies & Tracking
Cookies and Similar Technologies
How We Use Cookies
vvjili uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to analyse how members navigate the site. Cookies are small text files stored on your device by your browser when you visit our platform. They do not contain your personal data in a readable form and cannot be used to run programmes or deliver viruses to your device. We use strictly necessary cookies to keep you logged in during your session and to maintain the security of your account. We also use functional cookies to remember your language preferences and display settings so that your experience is consistent across visits.
In addition to strictly necessary and functional cookies, we may use analytical cookies to collect aggregated, anonymised data about how members use the platform. This data helps us identify pages that are performing well and areas where the user experience could be improved. We do not use third-party advertising cookies or allow external ad networks to place tracking cookies on the vvjili platform. You can manage your cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies may affect the functionality of your account and prevent you from logging in or completing transactions.
How Long We Keep Your Data
Data Retention & Security
Retention Periods
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Account data and transaction records are typically retained for a minimum of five years following the closure of your account, in line with our anti-money laundering obligations and licensing requirements. Identity verification documents are retained for the same period and are securely deleted once the retention period has expired. Communications data, such as support correspondence, is retained for up to two years from the date of the last interaction. If you request the deletion of your account, we will process your request promptly and delete all data that we are not legally required to retain.
How We Protect Your Data
vvjili employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. All data transmitted between your device and our servers is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored on our servers, including identity documents and payment records, is encrypted at rest using strong encryption algorithms. Access to personal data is restricted to authorised personnel on a strict need-to-know basis, and all staff with access to member data are subject to confidentiality obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems before they can be exploited.
Despite our best efforts, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission of the Philippines within the timeframes required by law. We will also take immediate steps to contain the breach, assess its impact, and implement measures to prevent a recurrence. We encourage you to use a strong, unique password for your vvjili account and to enable any additional security features available in your account settings to further protect your data.
Policy Updates
Changes to This Privacy Policy
vvjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the effective date shown at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your personal data. Your continued use of the vvjili platform following the publication of any changes constitutes your acceptance of the updated Privacy Policy. If you have any questions about this policy or about how your personal data is handled, please contact our support team at [email protected] and we will be happy to assist you.
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