Player Wellbeing
vvjili Responsible Gaming
Gaming should always be a source of fun and entertainment — never a source of stress or financial hardship. vvjili is committed to providing a safe, fair, and transparent environment for all players in the Philippines. This page outlines the tools, guidelines, and support resources available to help you stay in control of your gaming activity at all times.
Our Commitment
Playing Responsibly at vvjili
At vvjili, we believe that online gaming is a form of entertainment that should remain enjoyable, affordable, and fully within your control at all times. We are committed to promoting responsible gaming practices across our entire platform, and we actively encourage all members in the Philippines to set personal limits that reflect their individual circumstances. Our responsible gaming framework is built around four core principles: awareness, prevention, support, and transparency. We want every player to feel empowered to make informed decisions about how they engage with our games, and we provide a range of practical tools to help make that possible. If at any point gaming stops feeling fun, we encourage you to take a break, use our self-exclusion tools, or reach out to our support team for guidance.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your vvjili account to help you stay within a budget that is comfortable for you. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. This gives you a reliable safety net that prevents impulsive overspending during a session. We strongly recommend that all players — especially new members — configure a deposit limit before they begin playing. Limits can be adjusted at any time through your account settings, and our support team is available to assist if you need help setting them up.
Session Time Reminders
Losing track of time is one of the most common ways that gaming can become problematic, which is why vvjili provides session time reminders to help you stay aware of how long you have been playing. You can configure reminders to appear at regular intervals — for example, every 30 or 60 minutes — so that you are always conscious of your session duration. These reminders are a gentle nudge, not a restriction, and they are designed to help you make deliberate choices about when to continue and when to stop. Taking regular breaks is one of the simplest and most effective responsible gaming habits you can develop. We encourage all players to step away from the screen periodically, especially during longer sessions.
Self-Exclusion
If you feel that you need a more structured break from gaming, vvjili offers a self-exclusion feature that allows you to temporarily or permanently suspend your account. Self-exclusion periods can range from a short cooling-off period of 24 hours to a permanent closure, depending on your needs. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We take self-exclusion requests very seriously and process them promptly to ensure your account is restricted without delay. To request self-exclusion, please contact our support team directly at [email protected] with your account details and your preferred exclusion period.
Activity Monitoring
vvjili provides members with access to a full transaction and gaming history so that you can review your activity at any time and make informed decisions about your play. Reviewing your history regularly is a healthy habit that helps you stay aware of your spending patterns and identify any changes in your behaviour that might warrant attention. Our platform also uses automated monitoring tools to detect patterns that may indicate problem gambling, and our team may reach out proactively if we notice concerning activity on your account. We do this because we genuinely care about the wellbeing of our members, not just their activity on the platform. Transparency and player welfare are central to how we operate at vvjili.
Know the Signs
Warning Signs of Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience. Recognising the early warning signs is the first and most important step toward getting help. The following behaviours may indicate that gaming has moved beyond entertainment and is beginning to have a negative impact on your life or the lives of those around you. If you recognise any of these signs in yourself or someone you know, we encourage you to seek support immediately — help is available, and recovery is possible.
Behavioural Warning Signs
- Spending more money on gaming than you can afford to lose
- Chasing losses by placing larger or more frequent bets
- Lying to family or friends about how much time or money you spend gaming
- Neglecting work, school, or family responsibilities because of gaming
- Feeling restless, irritable, or anxious when not gaming
- Borrowing money or selling possessions to fund gaming activity
- Repeatedly trying to cut back on gaming but being unable to do so
Emotional & Financial Signs
- Using gaming as a way to escape stress, anxiety, or depression
- Feeling guilt or shame after a gaming session
- Experiencing mood swings that are tied to wins and losses
- Accumulating debt or falling behind on bills due to gaming expenses
- Withdrawing from social activities or relationships because of gaming
- Thinking about gaming constantly, even when doing other things
- Feeling that you need to win back money you have already lost
Where to Get Help in the Philippines
If you or someone you know is struggling with problem gambling, please do not hesitate to reach out for professional support. The following organisations provide free, confidential assistance to individuals and families affected by gambling-related issues in the Philippines.
- National Council on Problem Gambling (NCPG Philippines) — provides counselling referrals and support resources nationwide.
- In Touch Community Services — offers mental health support and crisis counselling across the Philippines.
- vvjili Support Team — contact us at [email protected] for account restrictions, self-exclusion, or a confidential conversation about your gaming habits.
Age Verification & Minors
Protecting Minors
Strict 21+ Policy
vvjili strictly prohibits access to its platform by anyone under the age of 21, in full compliance with Philippine gaming regulations. During the registration process, all new members are required to confirm that they meet the minimum age requirement, and we conduct identity verification checks to validate this. If we discover that a minor has registered or is using an account, we will immediately suspend the account, void any transactions, and report the matter to the relevant authorities as required by law. We urge parents and guardians to make use of parental control software on shared devices to prevent underage access to online gaming platforms. If you suspect that a minor is accessing vvjili, please contact our support team immediately so we can investigate and take appropriate action.
Parental Controls & Device Safety
If you share a device with younger family members, we strongly recommend enabling parental control features on your device or browser to restrict access to online gaming sites. Always log out of your vvjili account when you are finished playing, and never save your login credentials on a shared device. Consider using a strong, unique password that only you know, and enable two-factor authentication if available on your account. Keeping your account credentials private is one of the simplest ways to ensure that minors in your household cannot access the platform. If you need guidance on setting up parental controls on your specific device, our support team is happy to point you in the right direction.
Need Help or Have Questions?
We Are Here for You
Your wellbeing matters more than any game. If you have questions about our responsible gaming tools, want to set limits on your account, or simply need someone to talk to, our support team is available around the clock. You can also visit our FAQ page for quick answers to common questions about account management and player safety at vvjili.